RETURNS
Our returns policy lasts for 14 days. If it's been 14 days since you received your goods, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging and include everything that was provided.
Several types of goods are exempt from being returned. Consumable goods such as ink bottles, cartridges or pen refills cannot be returned once opened and / or used. We also do not accept returns for customized or modified products.
Additional non-returnable items:
* Gift cards
To complete the return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some situations where only partial refunds are granted:
* Packages with obvious signs of use
* Any item not in its original condition, damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery
REFUNDS
Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of the refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain period of days.
LATE OR MISSING REFUNDS
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially posted.
Then contact your bank. It often takes some processing time before a refund is posted.
If you have done all this and you have not yet received your refund, contact us at capodagli@fastnet.it.
ARTICLES ON SALE
Items on sale can also be refunded.
EXCHANGES
We replace items if they are defective or damaged or if you are not happy with your purchase. If you need to change it for the same article or for a different one, send us an e-mail to capodagli@fastnet.it and send your article here: Corso 2 giugno 45, 60019 Senigallia AN, Italy.
PRESENTS
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase or the donor had the order shipped to you for later, we will send a refund to the donor and he will find out about your return.
SHIPMENT
To return the product, you must ship the product to:Course 2 June 45, 60019 Senigallia AN, Italy.
You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund.
Depending on where you live, the time it takes for the replaced product to reach you can vary.
You should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
